Last Updated: June 1st 2023
1. Data Controller
Scenario is the data controller of Personal Data provided to, or collected by or for, our Website and the Service, but we may act as data processor on behalf of our customers for Personal Data that we process on their behalf when providing the Service.
2. What Information We Collect and Maintain About You
2.1. Collection of Information.We collect and maintain Personal Information, including:a. Identifiers, name, email address, phone number, device type, Internet Protocol (“IP”) address,b. Payment information - When you register for an account, or use our Services, including credit card number and billing address,c. Commercial information, including purchasing history of our business customer’s employees and representatives who use our Service,d. Usage data, including information on your interaction with our website ande. Location DataWe use this information to provide you with our services, communicate with you, and improve our offerings. We may also use your Personal Information for marketing purposes, such as newsletters and other marketing communications unless you opt out of receiving such communications. We do not collect information from any third parties.2.2. Categories of Sources:
The information we collect and maintain about our users from the following categories of sources:
2.2.1. Personal Data.
Scenario collects Personal Data that you provide through the Service only insofar as is necessary or appropriate to fulfill the purpose of your interaction with Scenario, such as providing you with the Service and/or answering any requests regarding the Service as described above. When signing up for the Service, users are required to either provide their email address and a password while creating an account with us or may sign in with their Google Accounts. If you purchase one of our paid plans, we will also collect payment and billing information such as credit card details and billing address. We use this data to provide you with access to the Service and/or the Website, contact you regarding your access and use of the Service and/or the Website or to notify you of important changes to the Service. Such uses are necessary for the performance of the contract between you and us.We also collect Personal Data (such as your name and contact details, such as your email and phone number) when you request information, including a product demo, ask to download content (such as white papers), register for a webinar or other event, or subscribe to email lists. We will use your contact information to respond to your request. Such uses are necessary to respond to or implement your request. You can send us a request or question regarding the use of the Service via an email to firstname.lastname@example.org or via one of our feedback platforms https://feedback.scenario.com/.Scenario collects Personal Data that you provide through the Service only as is necessary or appropriate to fulfill the purpose of your interaction with Scenario, such as providing you with the Service and/or responding to any requests concerning the Service as described above. The legal basis for us to collect and process this data is legitimate interests. We will retain this data for as long as you remain an active customer.
2.2.1.Web log data.
We use different types of cookies on the Site for the purpose of improving the user experience, distinguishing website users, and collecting usage data. We may use session cookies to identify a user during a single browser session, as well as persistent cookies which allow data to be stored on your device for future visits. The legal basis for us to collect and process this data is legitimate interests and we will retain this data for as long as you remain an active customer. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly.
The Site or the emails that you receive from Scenario may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”) for the purpose of tracking usage information, distinguishing website users, and collecting usage data. A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it can allow an email sender to determine whether a user has opened a particular email. The legal basis for us to collect and process this data is legitimate interests. We will retain this data for as long as you remain an active customer.
3. How we Process User Information.
We process certain personal data regarding our users, such as email addresses, and Usage Data relating to or derived from our users’ use of the Service. This information is stored for as long as you remain an active customer, and will be securely erased when no longer needed. Usage Data helps us maintain, enhance, support, improve, and develop our Service. We will only use and share this information in an aggregated, de-identified form and will not disclose individual data. This processing is necessary for us to pursue our legitimate interests in helping improve our customers' experience with the Service.
4. With Whom and Why We Share Your Personal Information.
We may share your Personal Information with other parties for a variety of purposes, as described below.
4.1. Third-party service providers. Scenario uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, and analytics providers. These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.
4.3. Legal purposes.
We may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary(a) To comply with applicable law or a court order, subpoena, or other legal process;(b) To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;(c) To establish, protect, or exercise our legal rights or defend against legal claims; or(d) To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
5.Aggregated and de-identified information.From time to time, Scenario may share aggregated or de-identified information about users, such as by publishing a report on trends in the usage of the Site. For clarification, de-identified information is data that is stripped of any personally identifiable information, such as name, email address, or other identifiers, which makes the data anonymous.
6. Your Privacy Rights.
If you want to learn more about the Personal Information that Scenario has about you, or you would like to update, change, or delete that information, please contact us by email at email@example.com. Subject to applicable law, you have the following rights in relation to your personal information:
(a) The right to be informed about our data collection practices;
(b) The right to access and correct your data;
(c) The right to erase or delete your data;The right to data portability;
(d) The right to opt out of the sale or sharing of your information;
(e) The right to opt-out of marketing emails and text messages;
(f) The right to limit our use of any automated decision-making processes; and
(g) The right to withdraw consent (to the extent applicable).
To exercise any of the rights listed above, please contact us via email at firstname.lastname@example.org. We will respond to your request as soon as reasonably possible and within the timeframe required under applicable law. Additionally, you may authorize an agent to make a request on your behalf. To designate an agent, please provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf. You may also use a power of attorney. We will require you to provide information to allow us to reasonably verify that you are the person about whom we collected Personal Information. You may opt out of receiving marketing emails from us by following the instructions in those emails or by emailing us at email@example.com.
7. External Links.
8. Data Security.
9. Data Retention
We process certain personal data regarding our customers' users, such as email addresses, for as long as the customer remains an active user. We retain this data as long as it is necessary to fulfill the purpose for which it was collected, or for as long as required by applicable laws, but no longer than is necessary. When we dispose of Personal Information, we use methods that prevent its restoration or reconstruction.
10. International Users
We are using a content delivery network that deploys data at the edge in several countries. The information that we collect through or in connection with the Services is transferred to and processed in the United States and in other countries outside of the European Union/European Economic Area (“EU/EEA”) for the purposes described above. In these cases, we will ensure that appropriate safeguards are in place in order to ensure the protection of personal data of data subjects residing in the EU/EEA. Scenario may also subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing any personal or other information to us, you expressly consent to such transfer and processing.
11. Changes to this Policy
We may make changes to the Site in the future and as a consequence will need to revise this Policy to reflect those changes. We encourage you to periodically review the Site for the latest information on our privacy practices. If we make a material change to the Policy, you will be provided with appropriate notice via email.12. How to Contact Us
Should you have any questions or concerns about this Policy, you can contact us at firstname.lastname@example.org